Customer Services

Your Complete Furniture Store

“A furniture sale is not something we pursue; it is something that happens to us while we are immersed in serving our customer.”

– Kenneth Dudley

Sales

Whether it is one item or a whole house, we understand that furniture shopping can be a daunting task. With an easy-going and pressure free approach to sales, our creative, knowledgeable and friendly sales staff is always nearby to advise you about your potential purchase. It’s your home and we sincerely want to help you find the items you’ll love! Being a smaller family owned furniture store we understand the value of personal attention, savings & customer service. We take pride in our efforts to ensure that your shopping experience is a pleasant one.

Delivery

With many larger dealers, it is very easy for the consumer to get lost in the shuffle. The safe handling of your purchase is a priority with us. With our own trucks and responsible, courteous delivery crew, we take every precaution to deliver your items with care. We will professionally deliver your furniture using our highly trained staff and our well-equipped vehicles. Your delivery will be scheduled at a convenient time and your items set up in your home.

Customer Service

In an effort to minimize potential problems, your furniture order arrives here first where it undergoes an inspection process prior to scheduling a delivery. Under warranty guidelines, we work closely with our manufacturers to correct any issues that may arise after delivery of your furniture purchase. In as timely a fashion as possible, we stand by our customers until the situation is resolved.

Furniture Protection

Tip Top Furniture offers a wide range of furniture protection plans provided by Ultra Shield to protect your investment. These plans include fabric protection for your new furniture. These plans are designed to extend the life and beauty of your new furniture. Tip Top Furniture also offers mattress protection from stains, mold, dust mites and bed bugs. Ask our experienced Sales Associates for more details.

Financing

Tip Top Furniture offers Interest Free Financing. Once you are in the store and have found the furniture, flooring and accessories to create the room of your dreams take advantage of the interest free financing to complete the purchase. The 0% financing requires 2 forms of identification to be completed and is submitted in the store. Financing allows our customers to spread their purchase over time with 0% interest, and no penalty for paying off the purchase early.

The Tip Top staff will help you understand the package that fits you best upon purchase or feel free to call or email your questions in advance. Sorry no online applications. The finance company will provide credit qualified customers with a dollar amount that the customer may use towards their purchase. Tip Top offers a variety of financing packages. The amount of time that is allowed is determined by the size of the purchase and the customer’s credit qualifications.

The Catskill’s Top Interior Design Center

Whether your home needs a few new pieces or you’d like to furnish the entire house, Tip Top can help. We invite you to our 35,000 square feet of furniture, flooring, bedding and window treatments. Our extensive galleries display premiere home furnishings from the finest brands, which will inspire you to create the perfect ambiance.

Our design consultants will work with you to custom-create a home plan using the patterns, textures and comfort elements that you desire to ensure that each room in your house is perfectly suited to your taste and lifestyle. Or, contact us to arrange a visit to your new home where our Design Consultants can get to know you, style, taste and comfort preferences.

Tip Top Furniture will work with you until your new home or newly redecorated room is a reflection of your individual style. We’ll coordinate with local partners to meet your flooring, area rugs, tile, blinds, and lighting needs. Our staff will deliver and set up all your new furnishings with precision.

Tip Top Furniture Price Guarantee

If, within 60 days from your date of purchase the identical item is found at a competitor’s store selling for less than your purchase, then Tip Top Furniture will refund the difference! Items must be identical (same manufacturer, fabric, frame, etc.), and must be selling under the same conditions, i.e. Going Out Of Business Sales, Clearance items, One of a kinds, Scratch and Dents, factory or store discontinued items, etc. are not subject to this protection. Additionally, the item must be paid by the same method. For example, a financed price in our store is not the same as a “CASH ONLY” or “CASH & CARRY” price in our store or a competitor’s. Tip Top Furniture management must verify all prices.

Experienced Staff

Tip Top Furniture is the “Hudson Valley’s Largest Home Furnishings Center”. Tip Top is a family owned and operated store and the family is passionate about their industry. It was built on the philosophy of taking care of your customer. Our customers have been coming first for over thirty years now. We are proud of being a big store in a small town feel. The quality of service our entire staff provides cannot be matched by our large commissioned driven competitors. Our sales staff is unique in comparison to the typical 6 months of experience of many retail environments. Our sales staff has an average of 10 plus years of experience and products knowledge behind them. We pride ourselves in building a relationship with you for years to come, so if you have a problem somewhere down the road Tip Top still knows who you are! We have a full time service technician that is here to repair a problem and work with the manufacturers to fix the issue.

Brand Selection

We have an enormous selection of quality brands and at Tip Top you know what you are buying because we post the manufacturer on every price tag. Our pricing is competitive so we have nothing to hide. We guarantee our prices, so you can feel confident you are paying the lowest price. Our furniture selection includes manufacturers you can count on such as Ashley, Best Home Furniture , Canadel , Furniture Traditions , Kinkaid , Klaussner , Broyhill , Flexsteel , Vaughn Bassett , Lane , Mobel Bassett Mirror and over 40 others.

Sleep Shop

Tip Top Furniture’s premier “America Mattress Sleep Shop“ carries the full line of the nations number one mattress manufacturer Serta, which are made right here in the Greene County. Serta’s new I Series mattresses and I comfort Mattresses are the newest cool gel memory foam. Serta also offers a 120 day comfort guarantee and 25 year warranty. Plus we sell mattresses at the lowest price in the USA”. Tip Top Furniture also carries the nation’s most recommended mattress, Tempurpedic. We offer dependable value at affordable mattress prices. Our Staff is also trained to help you to determine which bedding is right for you. It is said that buying a mattress is one of the hardest consumer decisions there are and we address that by being aware and using a series of questions that help you narrow down which mattress you will be comfortable on!

Floor Covering/Window Treatment

Tip Top Furniture’s Floor Covering and Window Treatment department offers estimates and in house measuring services. Our trained friendly staff can assist you to get the look, feel and best value for you home, office or business. With brands such as Beaulieu, Mohawk, Shaw, Armstrong, Miliken, Mannington, Du Pont and others we can accommodate you with your flooring needs with our wide selection of Tile, Hardwood, Laminate, Carpet, Cork, Linoleum and commercial options we offer long lasting value, a variety of style, colors and textures. Between Norman and Comfort Tex a division of Hunter Douglas Tip Top offers the latest in window covering styles at affordable prices. In addition we work with local sewing shops to customize window treatments that coordinate with the fabrics in your space.

Quality Lighting

Tip Top also offers a fine selection of lighting to help you complete your space. Whether it is a table, lamp, chandelier or a room full of the newest LED lighting you need we have a lighting specialist who can work with your electrician and our decorator to put the sparkle in your design. Nothing tops off a room like the right lighting, so Tip Top Furniture carries Quozel, Quorum, Meyda, Kitchler, Meyda Tiffany, and others.

Excellent Design Team

Your furniture dreams can be achieved with help of our design staff, who can provide you with a home consultation. If you have trouble visualizing, knowing what goes together or what will fit this is the answer for you! If you bring us a magazine clipping of you favorite room from Pottery Barn, Restoration Hardware, Better Homes and Gardens magazine or your favorite decorating source. Tip Top has a decorator on staff that can come to you home and take measurements and coordinate a plan for you to achieve the look of your dreams. She will then generate a computer aided design of your project and pull the fabrics and other items together to help you complete your project with your taste and budget in mind. Helping you create the room of your dreams is our first priority. We truly have created a one stop shopping environment for our customers with a top notch staff ready to help pull it all together in the most convenient way.

DON’T MISS OUT!
Never Miss a Sale
Be the first to get design tips and sale information straight to your email inbox.
Stay Updated
Give it a try, you can unsubscribe anytime.